Users of the Digioh Site who simply browse the Digioh Site (“Guests”) may be able to view products and information, request information and engage in certain services on the Digioh Site. Users of the Digioh Site who enter into a separate User Agreement with Digioh (“Clients”) may be able to engage in certain other services on or through the Digioh Site. Guests and Clients are collectively referred to herein as “Users”.
Information Digioh Collects
If a User chooses to use the Digioh Site or the Services, Digioh may require such User to provide contact and identity information, billing information, and other Personal Information as indicated on the Digioh Site. Once a User registers on the Digioh Site, such User is no longer anonymous to us. The information that we gather from a User through the Digioh Site enables Digioh to provide, maintain and improve the Digioh Site and the Services, personalize User’s experience on the Digioh Site, process User’s requests, and process the requests of others, and includes the following information:
i. Personal Information that such User provides to Digioh or otherwise disclose or post in connection with the Digioh Site or the Services, including the following:
a) User’s name, address, email address, and other basic contact information;
b) User’s preferences, content, mobile device information, and credit card information;
c) Discussion board posts, including photographs, videos and other content; and
d) Communications and other messages, including correspondence between Digioh and such User.
ii. Non-personally identifiable information that Digioh gathers on the Digioh Site, including User’s IP address(es), computer sign-on data, statistics on page views, traffic to and from the Digioh Site and individual pages on the Digioh Site and data that Digioh may collect through cookies or other means. A User can take steps to disable cookies on User’s browser; however, this may affect User’s ability to use the Digioh Site.
iii. General information regarding the products and services offered by such Client.
iv. General information regarding the Services a Client has registered to receive.
Our Use of Client’s Information
Digioh may use User’s Personal Information to:
i. Provide the Services and products;
ii. Resolve disputes, calculate and collect fees, and troubleshoot problems;
iii. Verify User’s identity and the information users provide;
iv. Encourage a safe online experience and enforce our policies;
v. Customize users’ experience, analyze usage of the Digioh Site, improve and measure interest in our Services, and inform users about Services, products and updates;
vi. Provide Users with information that may affect their use of the Digioh Site, the Services and products;
vii. Communicate marketing and promotional offers for our own products to our users;
viii. Provide customer service.
During the course of operating Digioh’s business, Digioh may use Users’ Personal Information to deliver information to Users that may be targeted to Users’ interests. Upon receipt of the first communication of this type, a User will have the opportunity to opt-out of future communications by clicking on unsubscribe link or by following unsubscribe instructions described within the communication. If a User does not want to receive email or other communications from Digioh, such User can also contact Digioh at [email protected] However, as part of a Client’s registration for the Services, such Client may receive certain communications from Digioh, such as administrative announcements and customer service messages regarding the Services and products, and Client will not be able to opt out of receiving such communications.
From time to time, Digioh may implement solutions designed to more efficiently capture a User’s communications preferences. In any such event, Digioh will attempt to reflect any previously stated communicated preferences within such solutions.
Our Sharing of Client’s Information
Digioh does not sell or rent for commercial gain Users’ Personal Information to third parties. Digioh may share and Users hereby consent to our sharing of personal information with the following persons or entities:
ii. Service providers and others who help with our business operations and assist in the delivery of the Services and other products to our Users. Examples include, but are not limited to, the following: maintaining servers, sending email, removing repetitive information from user lists, analyzing data, processing payments, and providing customer service. Unless we tell Users differently, such service providers and other companies and people do not have any right to use Personal Information we share with them beyond what is necessary to assist us.
iii. Third parties where necessary to comply with lawful requests by public authorities, including where necessary to meet national security or law enforcement requirements. We also may share Personal Information when necessary to enforce or apply our conditions of use and other agreements, or to protect the rights, property or safety of Digioh, our employees, our Users or others. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Third Party Websites
Choices for Accessing, Reviewing, and Changing User’s Personal Information
If a User is registered to receive Digioh Services, such User can access, review, modify, and delete User’s Personal Information at any time by logging into such User’s account on the Digioh Site and accessing the User profile. For Personal Information that Digioh stores about Users that is not visible on the Digioh Site, Users may contact Digioh at [email protected] or to request access to, modification of, or deletion of such Personal Information.
In general, Digioh uses Personal Information only for the purpose of providing service to Users. On request to [email protected], we will inform Users as to how their Personal Information has been used and the specific third parties to which it has been shared. However, we cannot always delete or limit the sharing of Personal Information without impacting our ability to provide Digioh Services to Users. If Digioh cannot fulfil a User request to delete or limit the sharing of Personal Information, Digioh will offer cancellation of Digioh Services and deletion of all Personal Information with no penalty.
Digioh may delete Personal Information when Digioh determines that it no longer needs it. Additionally, Digioh may retain Personal Information as permitted or required by law to resolve disputes, enforce our policies, and help prevent bad actors from using the Digioh Site.
Policy Toward Children
Digioh is concerned about the safety and privacy of children who use the Internet. Consistent with the Children’s Online Privacy Protection Act of 1998, Digioh will never knowingly request Personal Information from anyone less than 18 years of age without prior verifiable parental consent. If a person becomes aware that its child under 18 years of age has provided Digioh with Personal Information without prior verifiable parental consent, please contact us at [email protected] and Digioh will use commercially reasonable efforts to promptly remove such information from our files.
Notification of Changes
Digioh complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Digioh has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.
View Digioh's Listing on PrivacyShield.gov
In compliance with the Privacy Shield Principles, Digioh commits to resolve complaints about our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Digioh at: [email protected]
Digioh has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States and internationally. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit JAMS at jamsadr.com for more information or to file a complaint. The services of JAMS are provided at no cost to you.
With respect to the sharing of Users’ Personal Information to third party agents, and in the event of damage, Digioh shall remain liable under the Privacy Shield Principles if its agent processes such Personal Information in a manner inconsistent with the Privacy Shield Principles, unless Digioh proves that it is not responsible for the event giving rise to damage.
The Federal Trade Commission has jurisdiction over Digioh’s compliance with the Privacy Shield.
Any individual has the possibility, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. Additional information is available here:
Questions or Concerns
If a User has any questions or concerns regarding privacy regarding the Digioh Site, please send a detailed message to [email protected], or alternative contact info below. Digioh will make every effort to resolve or respond to a User’s concerns.
Email: [email protected]
Mailing Address: 2431 Mission St, San Francisco, CA 94110, United States
Last Updated and Effective Date: April 17, 2020